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Cancellation policy
Cancellation Policy
● Cancellations will be taken into consideration at any time before the delivery of the product, subject to certain restrictions.
● Cancellation will not be accepted for specific categories such as Same Day Delivery, Clearance Sale Items, and certain high-value electronics (e.g., LED TVs above 55”, ACs, refrigerators) once billed.
● If you cancel your order before it has been shipped, we will refund the entire amount.
● If your product has shipped but not yet been delivered, please contact Customer Support immediately.
● If the product is delivered, cancellation is not allowed. However, replacement may be considered if there are valid defects.
● In case the product is delivered by courier and the customer refuses to accept the package, the 2-way shipping charge will be collected from the customer.Return and Refund Policy
There could be certain circumstances beyond our control where you may receive a damaged, defective, or incorrect product. Eagle Enterprises will always strive to assist you with a replacement or refund.● The products sold by Eagle Enterprises can be returned or exchanged within 7 days from the date of in-store purchase or from the delivery date of your online order.
● Return requests are accepted for reasons such as physical damage, manufacturing defects, or wrong product received.
● Used, damaged, or tampered items will be considered for return case by case, based on our inspection.
● All returns must be accompanied by the original invoice, packaging, and accessories.
● Once the return is approved, the refund will be processed within 5–7 working days to the original payment method.Grievance Officer
For any escalations or unresolved complaints regarding your product or service experience, you may contact our Grievance Officer:Eagle
eagleenterprises2010@gmail.com
8939398382 / 8939398081